Digital Transformation & EA

We accelerate digital transformation by aligning business strategy, enterprise architecture, and operating models.

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Beneficiary Experience Journey

An Integrated Framework Starting with Understanding and Ending with Continuous Improvement

Our comprehensive methodology ensures that every design decision is built on real data and linked to measurable performance indicators for Qiyas.

01

Discovery & Research

User research, interviews, behavioral data analysis

02

Journey Mapping

Mapping pain points and opportunities across digital journey

03

Design & Prototyping

Service design, interactive prototypes, UX/UI layouts

04

Testing & Validation

Usability testing with real representative users

05

Implementation & Launch

Integrated design system, clean expandable library code

06

Measurement & Growth

CX dashboards tied to satisfaction metrics and KPI targets

Linking CX with Qiyas Standards

How do our services align with Qiyas Digital Transformation axes?

Every step in our methodology is designed to maximize your points in the beneficiary experience axis within the Qiyas system, whether in digital services quality, user satisfaction, or usability.

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Digital Service Quality

UX/UI design that elevates score maturity rating

Inclusivity & Accessibility

WCAG 2.1 standards ensuring smooth accessibility

Customer Satisfaction

NPS and CSAT documentation validating impact

Digital Transformation

Full end-to-end digitizing of customer workflows

Specialized Team with Practical Experience

A selection of consultants holding international certificates in CX, UX, UI, and Qiyas

Dr. Sarah Al-Ahmadi

CX Strategy Director

Specialist in drawing customer experience strategies aligned with national benchmarks.

CCXP Certified

Eng. Khalid Al-Mutairi

UX Lead Designer

Specialist in seamless user flows and building interactive high-fidelity prototypes.

NNg UX Certified

Noura Al-Otaibi

UI System Architect

Expert in building comprehensive responsive design systems and component libraries.

Figma UI Certified

Faisal Al-Shammari

Experience Analytics Lead

Specialist in building custom CX dashboards linked with data analytics reports.

Adobe Analytics Certified

Interested in this service? Let us contact you

Send your details and our specialist team will reach out to you within 24 hours to discuss service details and provide a customized proposal.

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