National Compliance & Digital Government

We enhance organizational readiness by enabling compliance with Saudi regulations, digital government frameworks, and national transformation requirements.

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Beneficiary Experience Journey

An Integrated Framework Starting with Understanding and Ending with Continuous Improvement

Our comprehensive methodology ensures that every design decision is built on real data and linked to measurable performance indicators for Qiyas.

01

Discovery & Research

User research, interviews, behavioral data analysis

02

Journey Mapping

Mapping pain points and opportunities across digital journey

03

Design & Prototyping

Service design, interactive prototypes, UX/UI layouts

04

Testing & Validation

Usability testing with real representative users

05

Implementation & Launch

Integrated design system, clean expandable library code

06

Measurement & Growth

CX dashboards tied to satisfaction metrics and KPI targets

01

Government Controls

Meet government control requirements and keep them in place with clear governance and monitoring.

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02

Digital Government Authority (DGA)

Align with Digital Government Authority requirements and show full readiness before every formal assessment.

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03

National Data Management Office (NDMO)

Meet national data management requirements with governance, quality, and ownership practices built to last.

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04

National Enterprise Architecture (NORA)

Align your enterprise architecture with national NORA principles, standards, and requirements with full confidence.

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05

National Cybersecurity Authority (NCA)

Comply with NCA frameworks and controls, and stay ready for every audit and assessment.

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06

Digital Transformation Measurement (Qiyas)

Raise your Qiyas score with a clear plan, steady tracking, and readiness before assessment.

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07

Digital Government Governance

Governance structures and oversight that keep your digital government initiatives on course and accountable.

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08

Digital Government Compliance

Build compliance capabilities that keep you aligned with national digital government requirements every year.

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09

Digital Maturity & Readiness

Measure your digital maturity and build the core capabilities needed for successful transformation programs.

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Linking CX with Qiyas Standards

How do our services align with Qiyas Digital Transformation axes?

Every step in our methodology is designed to maximize your points in the beneficiary experience axis within the Qiyas system, whether in digital services quality, user satisfaction, or usability.

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Digital Service Quality

UX/UI design that elevates score maturity rating

Inclusivity & Accessibility

WCAG 2.1 standards ensuring smooth accessibility

Customer Satisfaction

NPS and CSAT documentation validating impact

Digital Transformation

Full end-to-end digitizing of customer workflows

Specialized Team with Practical Experience

A selection of consultants holding international certificates in CX, UX, UI, and Qiyas

Dr. Sarah Al-Ahmadi

CX Strategy Director

Specialist in drawing customer experience strategies aligned with national benchmarks.

CCXP Certified

Eng. Khalid Al-Mutairi

UX Lead Designer

Specialist in seamless user flows and building interactive high-fidelity prototypes.

NNg UX Certified

Noura Al-Otaibi

UI System Architect

Expert in building comprehensive responsive design systems and component libraries.

Figma UI Certified

Faisal Al-Shammari

Experience Analytics Lead

Specialist in building custom CX dashboards linked with data analytics reports.

Adobe Analytics Certified

Interested in this service? Let us contact you

Send your details and our specialist team will reach out to you within 24 hours to discuss service details and provide a customized proposal.

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