Service and Operational Excellence
We enhance business performance by improving service quality, operational efficiency, and establishing a culture of continuous improvement.
Book Beneficiary Experience Assessment For FreeAn Integrated Framework Starting with Understanding and Ending with Continuous Improvement
Our comprehensive methodology ensures that every design decision is built on real data and linked to measurable performance indicators for Qiyas.
Discovery & Research
User research, beneficiary interviews, behavioral data analysis
Journey Mapping
Identifying pain points and opportunities across the digital journey
Design & Prototyping
Service design, UX/UI interfaces, and interactive prototyping
Testing & Validation
Usability testing with real beneficiaries
Implementation & Launch
Integrated design framework and scalable components library
Measurement & Optimization
CX dashboards linked to Qiyas axes and satisfaction standards
How do our services align with Qiyas Digital Transformation axes?
Every step in our methodology is designed to maximize your points in the beneficiary experience axis within the Qiyas system, whether in digital services quality, user satisfaction, or usability.
Book a Free Qiyas-aligned CX AssessmentDigital Services Quality
UX/UI design that raises service evaluation in Qiyas
Inclusivity & Accessibility
WCAG 2.1 standards and accessibility for people with disabilities
Beneficiary Satisfaction
Documented NPS and CSAT methodologies to support Qiyas dossier
Digital Transformation
Full digitization of the beneficiary journey, eliminating paper channels
Specialized Team with Practical Experience
A selection of consultants holding international certificates in CX, UX, UI, and Qiyas
Dr. Sarah Al-Ahmadi
CX Strategy DirectorSpecializes in drawing customer experience strategies and linking them with national beneficiary satisfaction indicators.
Eng. Khalid Al-Mutairi
UX Lead DesignerSpecializes in mapping seamless user flows and building interactive prototypes.
Ms. Noura Al-Otaibi
UI System ArchitectSpecializes in building and developing integrated and responsive design systems.
Mr. Faisal Al-Shammari
Experience Analytics LeadSpecializes in building CX dashboards linked to Qiyas axes and digital performance reports.
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بياناتك محمية وآمنة
استشارة مجانية
رد خلال 24 ساعة